If you can't find what you need in the Help Centre, or you'd like to report a problem, email us and we'll be happy to help.
Email: support@ecordia.co.uk
Before you contact us
Forgotten your username or password?
For data protection reasons, we can't give out login details. Instead:
- use the forgotten username or password link on the Ecordia login page, or
- contact your centre, which can reset your login for you.
Are you a candidate?
For questions about your course, evidence or assessment, please contact your assessor or centre first. Their contact details are in your Individual Learning Plan (ILP). To find it, click Individual Learning Plan on the front page of your portfolio.
Having a browser problem?
Make sure you're using an up-to-date, supported browser such as Google Chrome. Internet Explorer is no longer supported by Microsoft, so if you're still using it, please switch to Microsoft Edge or Chrome and try again. See What You Need To Run & Access Ecordia.
What to include in your email
The more detail you give us, the faster we can help. Where you can, please include:
- Your name and centre.
- For a portfolio query: the candidate's name, and the evidence number or plan name.
- For a course query: the course code.
- What happened: what you were doing, what you expected, and any error message you saw.
- A screenshot: often the quickest way to show us the problem.
Please don't include passwords in your email. We'll never ask for them.
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