Logging In

How to log in

1. Open your web browser and go to www.ecordia.co.uk.
2. Click Login at the top right of the page.
3. Enter your username and password, then click Login.

Tip: Your username is not case sensitive, but your password is. If your password has capital letters, you must type them as capitals.

Logging in for the first time

Use the username and temporary password you were given by your centre.

1. Accept the Terms and Conditions. You need to accept them to use Ecordia. If you have a question about them, please contact your centre.
2. Choose a new password. Fill in the boxes on screen. Your password can't contain spaces, so if you want to use two words, such as "Tom Thumb", type them together as "TomThumb".

2-step verification (MFA)

If your centre uses multi-factor authentication (MFA), Ecordia will ask you to confirm it's you after you enter your username and password.

1. You'll see a 2-Step Verification message saying a verification link has been sent to your email address. Part of your email address is shown so you can check which account it's gone to.
2. Open the email and click the link. The link expires after about 60 minutes.

• MFA needs a verified email address on your account.
• On your own computer, tick This is a private computer when you log in, and you'll only need to verify once a month.
• On a different computer, or in a private or incognito browser window, you'll need to verify every time you log in.

For more, see Multi-Factor Authentication (MFA).

After you log in

You'll go straight to your start page. What you see depends on your role.

Candidates

Candidates go straight to the front page of their portfolio and see these tabs:

Assessors and centre staff

Staff go to their dashboard and see these tabs:

To open a candidate's portfolio, go to Candidates > Candidate Search, then click View Portfolio next to the candidate.

The tabs you see may differ slightly, depending on your role and the features your centre uses.

Staying logged in

For security, you'll be logged out automatically after 90 minutes without loading a new page. On the Prepare Written Evidence page, the 90 minutes starts from when you stop typing.

Getting help

• On any page, click Show Help for guidance about that page.
• Click Help at the top right to open the full Help Centre, including video guides.

Related articles

• What You Need To Run & Access Ecordia
• Getting Started
• Multi-Factor Authentication (MFA)