Ecordia Message

1.1     When you receive a message you will see the number of unread messages displayed on the "Messages" tab. 
1.2     To open the message, click on the "Connect/ Ecordia Messages" tab then "Received Messages", then select the relevant message you wish to read. 
1.3     When you are viewing the message, you will have a number of options: 

    • 'OK' – this will mark the item as read. 
    • 'REPLY' – this will enable you to reply to the sender. 
    • 'DELETE' – this will remove the item from your inbox. 
    • 'LEAVE UNREAD' – this will leave the message unread. 

Note: The number of unread messages you have in your inbox is indicated on your "MESSAGES" tab. 

The Ecordia messaging system is confidential and messages can only be read by the intended recipient. These messages are delivered to the recipient instantly.

2.    How to send messages 

The users you can send messages to is dependent on your roles and/or relationship.  For example, a candidate can only message their assessor, any mentor at their workplace, their workplace manager; or any other candidate at their workplace but this is subject to the workplace settings.

2.1     Click on the "Connect/ Ecordia Messages" tab and then "Create Message" 
2.2     To select the recipient click on the drop-down arrow beneath the Role heading, and select the role of the User you would like to message. 
2.3     Click on the drop-down arrow beneath the Person or Relationship heading, and select the person you would like to message. 
         Please Note: The list shows the first 10 possible recipients at a time, so if the name of your intended recipient is not among the first names 
         please enter the first few letters of their name and allow the list to refresh, then select the person from the list displayed. 
2.4     To add another recipient click on the 'More' button. 

Note: This list of recipients is set by the system. You cannot add or delete people in your list.

2.5     Now enter the subject of your message.
2.6     Use the Text-Editor / Word processing tool to type your message.
2.7     Once the message is ready to send, click the 'Send' button at the bottom of the screen.

Note: Once you have clicked the 'Send' button, depending on the number of recipients and the size of your message, there may be a short delay before the page refreshes.  Please avoid clicking the 'Send' button more than once before the page has refreshed. 


3.1      Sending a message to all candidates

Note, messages sent using these options will go to all candidates you have a relationship to.

3.1.1     Click on the "Connect/ Ecordia Messages" tab and then "Create Message"
3.1.2     Select the 'Users in Role' option from the drop-down menu below the Role heading on the left, and 'Candidate' from the drop-down menu on the right below the Person or Relationship heading.
3.1.3     Now enter the subject of your message.
3.1.4     Use the Text-Editor / Word processing tool to type your message.
3.1.5     Once the message is ready to send, click the 'Send' button at the bottom of the screen.

3.2     Sending a message to all candidates you are assigned to as the Primary Assessor 

Note, messages sent using these options will go to only candidates you are assign to as the Primary Assessor

3.2.1     Click on the "Connect/ Ecordia Messages" tab and then "Create Message"
3.2.1     Select the 'My Candidates' option from the drop-down menu below the Role heading on the left, and 'Assessor' from the drop-down menu on the right below the Person or Relationship heading.
3.2.3     Now enter the subject of your message.
3.2.4     Use the Text-Editor / Word processing tool to type your message.
3.2.5     Once the message is ready to send, click the 'Send' button at the bottom of the screen.

4.    Automatic Deletion of Messages

Messages received in the Ecordia messaging facility ordinarily need to be deleted one-by-one.

However, you can set your account preferences to delete Ecordia System messages automatically after a certain period of time as follows:

4.1    Go to the “My Account” tab, then “Preferences” (depending on your role in the system you may need to click the “More” tab first)
4.2    Scroll down the screen a little way to the section entitled “Account Preferences”
4.3    The first preference should say “Delete Messages from Ecordia System”
4.4    To activate, enter a tick in the box and set the number of days after receipt that you would like messages deleted automatically
4.5    Scroll to the bottom and click ‘Update Account’

Note: Once messages have been deleted they cannot be retrieved.