Password Reset - manually

Manual password administration of Assessor, IQAs and Workplace Managers account etc (and candidates with an email address) can only be performed by Centre Users with either of the following roles:

• Quality Assurance Coordinator
• Learning Support Administrator

(Assessors and IVs can only perform password administration for their Candidates )

If a User fails to enter their password correctly on eight consecutive occasions their account will be automatically disabled.  A Users cannot request a new password via the 'Forgotten Password' link on the login page when their account is disabled.  An automatic message will be sent to LSA Users detailing the Users whose accounts have been disabled within the last 24 hours.

1.    To re-enable a user account

1.1    Go to the Users tab, locate the relevant user
1.3    Click 'Modify'
1.4    Check/tick the "Enabled" box located within Account Information next to the Username/Account name.
1.5    Click 'Save'

Note: If the login failure count is reading 8, then the User's account will disable immediately if they attempt to login again and do not provide a correct password.  Once the User provides a correct password, and their account is enabled, the login count will return to zero, and the usual eight attempts will be available again.

2.    Password Reset

Whenever possible we would recommend users reset their password themselves via the 'forgotten password' link on the login page. However, this is not possible if:

• their account has been disabled, in which case follow the re-enable a candidate account instructions above
• if they do not have an email address on their account, in which case see how to add an email address below, or
• if they have the Learning Support Admin role and/or the Quality Assurer role, in which case they would need assistance from an administrator at their centre, or contact us at Ecordia .

2.2    Click 'Modify'
2.3    Within the "Account Settings" section located at the bottom of the page, input the new password in both the "Password" and "Password Confirm" fields.
2.3    Check/tick the "Enabled" box located within Account Information next to the Username/Account name. 
2.4    When resetting a password, to ensure passwords remain confidential, tick/Check the "User must change password" option. This means the next time the User logs in, they will be asked to choose a new password.
2.5.    Click 'Save'. Only use the 'Discard' button if you want to exit the page without saving changes.

3.    Adding an email address to a Users account:

3.1    Go to the Users tab, locate the relevant user
3.2    Click 'Modify'
3.3    Within the Contact Emails section of the screen, click the 'More' button then enter a description i.e. Work or Home, then enter the email address.
3.4    Set 'System Messages Allowed' to 'Yes'
3.5    Click 'Save'